Effective Date: January 11, 2025
At GoldAge, we take pride in the craftsmanship of our handmade jewellery and are committed to ensuring your complete satisfaction. To demonstrate our confidence in the quality of our products, we offer the following warranty:
1-Year Craftsmanship Guarantee
We provide a 1-year manufacturer's warranty from the date of delivery, covering any defects in materials or workmanship.
Warranty Coverage Includes:
Warranty Exclusions:
How to Initiate a Warranty Claim:
1. Contact Us: Contact our customer service team at info@goldagejewellery.com with your order details and a description of the issue.
2. Provide Evidence: Submit clear photographs of the defective item to assist in assessing the problem.
3. Return Authorization: If the issue falls under our warranty, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on returning the item.
4. Inspection and Resolution: Upon receiving the proof of return, we will repair or replace the item at no additional cost.
Additional Information:
Care Recommendations:
To maintain the beauty and longevity of your GoldAge jewellery:
For any questions or further assistance regarding our warranty policy, please get in touch with us at info@goldagejewellery.com.